Post & DHL app: new function turns the use of packing stations upside down

Post & DHL app: new function turns the use of packing stations upside down

Those who like to deliver parcels from DHL to packing stations will benefit from a new function of the Post & DHL app from tomorrow. It makes the use of the yellow parcel station much easier. For existing customers, however, this means a change in collection.

Post & DHL app: new function makes packing stations more attractive

With the integration of a new function in the Post & DHL app, a practical change is pending at DHL. The operation of packing stations is to be made much easier; from tomorrow , customers will only need their smartphones to use them.

From 9 September, a code is to be generated digitally in the Post & DHL app to collect shipments. The smartphone is held in front of the scanner, the corresponding compartment of the packing station opens and the parcels can be removed. The four-digit collection code and the customer card are no longer required (source: Deutsche Post DHL Group).

This should make the use of the packing stations easier and, at the same time, safer. According to company information, the app automatically generates a new code at short intervals. In addition, only one device can be activated for collection per customer . The aim is to guarantee that no unauthorized person can remove packages.

So far, so simple, but the new app function means a change for existing customers. Because after a transition phase - DHL does not specify the duration - collection with the customer card will no longer be possible . Anyone who has previously received the pick-up code by email and had to enter it together with the customer number will be forced to switch to the app.

Whether by packing station or in the branch - in the video you will find practical tips for shipping with DHL:

Which customers are affected by the change at DHL?

However, these changes only apply to registered DHL customers who have packages delivered directly to packing stations. Anyone who is not found at home and then receives their pick-up code by means of a slip can continue to use it. Parcel dispatch via the Packstation also remains unchanged.

If you don't want to wait any longer for the automatic pick-up code, you can download or update the Post & DHL app from Google's Play Store or the Apple App Store from September 9th. However, DHL would like to point out that, depending on the store used, it may still take a few days until the current version is available.

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