{Disarmed} The guarantee of Xiaomi products, explained: so you can contact if you have any problem

It is evident that Xiaomi has a gigantic ecosystem of products. But, if that product has been purchased in Spain through an official or authorized distributor, it will have the official guarantee .

Of course, the steps to return a product are not the same as to request a repair - as long as it meets the company's criteria. Below we review the steps and ways to contact the brand that you will have in case of any problem.

How to return a product to Xiaomi

Let's start by remembering the current legislation. According to Art. 71 T RLGDCU (on the General Law for the Defense of Consumers and Users), every consumer has 14 calendar days to make use of the right of withdrawal .

In other words: if a product does not meet your expectations, you have the legal right to reject it. You must first contact the brand and then follow their instructions. The term begins from the moment you process the purchase and the re-entry of the paid product must be paid in no more than 14 calendar days (Art. 76).

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Now, how do you return an item? If you have bought it from Mi.com you have several options.

• You can directly contact the help chat , where a bot will guide us through the different options. Chat hours are Monday through Friday from 9:00 a.m. to 9:00 p.m. and Saturdays from 9:00 a.m. to 6:00 p.m.
• You can write an email to service.es@xiaomi.com
• You can call the XIAOMI Customer Service Center at +34 902 220 250 or toll-free at 900 128 128 (business hours Monday through Friday from 9:00 a.m. to 8:00 p.m. and Saturdays from 9:00 a.m. to 6:00 p.m. ).

And then these are the key steps for a return to be accepted, according to Xiaomi itself:

• Request the RMA number by contacting the MI Customer Service Center. You will receive an email with the prepaid collection number within the next 2 business days.
• Back up and delete all personal data on the product. Then, pack the product correctly , go to the nearest Correos delivery point and complete the document that they will provide you.
• Correos will send the product to the Xiaomi authorized service center. To avoid cancellation of your service order, please return the equipment within 30 days of receipt of the shipping label . Finally, the Xiaomi authorized service center will process the return request upon receipt of the product and will pay the price originally paid for the product.

How to repair a Xiaomi product

And what about a damaged product or one that works erratically? In that case it will be time to repair . If the product is under warranty, there are several options:

• If the product was purchased in a store, you will have to go to the corresponding Mi Store or PPP Store or to the nearest store.
• Or contact the Xiaomi Technical Assistance Service in each country online . From Spain, the contact number is 900 128 128; From here they will provide you with more information.

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Those who want to insure their Xiaomi product also start with an advantage: the Mi Care service that the brand recently promotes allows us to access temporary offers or free screen breakage coverage for the first 6 months —something that the new Xiaomi 12 enjoys— .

What is the Xiaomi warranty coverage

As specified by Xiaomi itself from its official website and as we pointed out at the beginning, all products sold by Xiaomi are subject to current legislation and the official purchase guarantee. But, who is in charge of managing the guarantee? In that case we have several options.

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• If we have made the purchase from a Spanish company: the body in charge of managing the claim will be the autonomous community where the consumer resides.
• If we have made the purchase from a European company: we will have to process the claim through the European Consumer Center in Spain.
• If we have made the purchase from a company outside the European Union: outside this area we will have to carry out our claim through the International Network for Consumer Protection and Law Enforcement .

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The news The guarantee of Xiaomi products, explained: so you can contact if you have any problem was originally published in xiaomist by Isra Fdez .