How to process the guarantee of your Xiaomi?

Factory defects, in fact, are more frequent than is thought; Whether we are talking about hardware failures or software failures, no company can 100% prevent them . It is, thinking about it, that Xiaomi decided to implement a guarantee that allows any user to repair the damage, or replace their device with another depending on the case .

xiaomi store for warranty

This also applies to Spain, as well as in other countries, Xiaomi items are sold along with a THREE-year warranty (from 2022). The first year is run by Xiaomi, while the second by the store where it was purchased.

How to send your Xiaomi or Redmi to warranty? 2022

Before starting the warranty process, which is called RMA , it is necessary that we take into account some essential elements. For example:

Only the products that we have purchased on Mi.com and the Mi Store are the ones that present this guarantee. If you bought your smartphone or any other item from another store (for example, AliExpress or Amazon), the first thing you should do is contact them. This is because Xiaomi Spain does not have technical support .

Once this is done, you must mention what the problems are with your purchase , explaining the situation in as much detail as possible.

Now yes, the second step is to contact Xiaomi:

Contact Xiaomi

There are three ways you can contact Xiaomi Spain . There are several ways you can do this, for example:

  • By making a phone call to the customer service number: 900 128 128
  • Sending an email to: service . en@xiaomi.com
  • Or, by contacting the live chat on the site: www.mi.com/es/
  • If you are a user from Mexico you can from this link.

Whichever option is chosen, you will need to enter the IMEI number of your Xiaomi device . You will find this number easily, both on the sticker on the back of the device and on the box.

Purchase and personal data for Xiaomi warranty

In the next step, you will have to provide your personal and purchase information, so look for the following:

  • Full name and surnames.
  • Residence address.
  • Telephone contact.
  • Email address.
  • Purchase data and ticket
  • A detailed explanation of the problem at hand.
xiaomi camera repair

Submit your smartphone or Xiaomi device for RMA

Once these points have been fulfilled, within 24 to 48 hours you will be given the necessary details to obtain the guarantee by email.

Generally in Spain, Anovo is the company that issues the warranty for Xiaomi products, so they will contact you.

Now, you will have to deliver your phone to the post office within 30 days with the information they have provided. (normally the shipping price will be borne by Xiaomi Spain)

Some important tips before sending your phone to warranty

  1. Protect the package very well before sending it, boxes of 230X140X80mm or 317X215X125mm are normally used depending on the device.
  2. Delete all personal information from the device . To unlink the Mi account, go to the official portal and log in. Then go to devices and choose " Unlink mobile from account ".
  3. Likewise, it is advisable that you make a backup copy on your computer and perform a factory reset .
  4. Finally, within 3-4 days, you will receive an email or SMS indicating the status of the phone or device. In addition to the date on which it will be sent to you again with the repaired part.

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