{Disarmed} How to return a Xiaomi product and receive a full refund in the main stores

How to return a Xiaomi product and receive a full refund in the main stores

Christmas is always a time for family feasts, jokes around the tree of lights and a lot of shopping. And you know, the more purchases, the more returns.

Either because we have launched a somewhat impulsive purchase, due to logistical problems (for example, that the order does not arrive on time), damages of some kind or simple returns because the person who receives the gift is not interested, in this article you will find the help you need.

Essential data to be well attended

First of all, it should be remembered that, in accordance with Art. 71 T RLGDCU (on the General Law for the Defense of Consumers and Users), every consumer has 14 calendar days to make use of the right of withdrawal .

That is, if something does not convince you, you have the legal right to reject it. The term begins from the moment you receive or buy the product. And the re-entry of money must be paid in no more than 14 calendar days (Art. 76).

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On the other hand, before making any purchase return you must take into account a series of data. We refresh them:

  • Order number . This code with different figures and letters will serve to identify the batch of the product and the date of purchase. That is, it is the irrevocable witness to verify said purchase.
  • Repack your product exactly as you received it . It is recommended not to throw away the original packaging - boxes and materials - during the first two years of life after purchase, coinciding with the official guarantee. Although if you have discarded the original box you can always opt for an alternative wrapping that protects the product during its return transit.
Online stores let us buy and return everything we want. This is how they plan to end the open bar
On Magnet
Online stores let us buy and return everything we want. This is how they plan to end the open bar

How to return products on Amazon

Return

And we start with the leader in online commerce. There are three ways to contact Amazon customer service. The key link is this and, from there, we can choose the product on which we want to make the return , in addition to the section of your own user profile.

The Spanish phone number for customer service is 800 810 251 , with business hours from 6:00 am to 12:00 am, Monday through Sunday.

How to return products in Fnac

Fnac's after-sales service is somewhat more complicated since it does not offer such a direct and supportive chat, but there are two options:

  • Write to support@envios.fnac.es indicating the order information and requesting the return.
  • Call 91 800 12 78 (Monday to Friday from 9 a.m. to 8 p.m.) to obtain assistance on the purchase and request its subsequent return.

How to return products on Mi.com

Store

The official Xiaomi store offers a good handful of options to manage product returns. First of all, we highlight the link to the help chat , where the company's robot will give us assistance on the basic questions.

If we need an extra human help, we can write to the customer service email ( service.es@xiaomi.com ) or to the Spanish phone number for customer service: 900 128 128 . Fortunately, waiting times are usually quite short.

This is a Mi Store in Lithuania: the country where Xiaomi was considered a dangerous brand for a couple of days
In xiaomist
This is a Mi Store in Lithuania: the country where Xiaomi was considered a dangerous brand for a couple of days

How to return products on Mediamarkt

Mediamarkt has a model similar to that of Fnac, with several options to communicate with us. The common model is to access your contact form and in 24 hours you will surely have the answer from your commercial department .

If you can't wait, we recommend calling the Spanish phone number for customer service. It is this: 900 205 000 . The opening hours start at 9 a.m. to 8 p.m., from Monday to Saturday. We also recommend sending a direct message to the Twitter account, @MediaMarkt_es . Most likely, the head of the media will give the notice and you will be able to speed up the process.

How to return products in PcComponentes

Shopping

Despite the frustrations of some users, PcComponentes has a barrage of options to communicate and manage returns. For example, its contact form provides resources to find any order and process the return immediately, since from there you can access the chat, the most comfortable way of contact , or create an incident ticket.

Imagine that you get the money back for a mobile you bought 10 years ago: Xiaomi is going to do it
In xiaomist
Imagine that you get the money back for a mobile you bought 10 years ago: Xiaomi is going to do it

In addition to this possibility, we have the company's WhatsApp, which we can access directly (the telephone number is 609 72 75 51 ) or the customer service telephone number, 968 977 977 .

How to return products in El Corte Inglés

Are you trying to manage a refund on your Christmas purchases at ECI? No problem. Here is the contact form: https://www.elcorteingles.es/ayuda/es/

Eci

And if you're lucky through the platform, El Corte Ingles also has a telephone service to the customer (900,494,656) with care business hours, plus two mailings, attcliente@elcorteingles.es and clientes@elcorteingles.es Through which you can manage the return of any previous purchase. From both, the response does not usually take more than 24-48 hours.

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The news How to return a Xiaomi product and receive a full refund in the main stores was originally published on xiaomist by Isra Fdez .

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