DHL package is not coming? WhatsApp can help

If your DHL package is a long time coming or there are questions about shipping to be clarified, you can also contact us via WhatsApp. The customer service of Deutsche Post and DHL can be reached there. But that does not mean that you will actually be helped.

DHL and Deutsche Post: Write to customer service on WhatsApp

DHL has opened a new channel for customer communication on WhatsApp. Customer service can no longer only be reached via conventional channels, but can also be contacted via WhatsApp . So if something is wrong with your delivery - whether it was sent by you or expected - you can check it out directly in Messenger (source: Twitter). General questions about the offer are also possible.

The advantages are obvious: customers can save themselves having to go to the DHL website when they need customer support. WhatsApp is already available to many smartphone users. Calls with a possible queue can also be avoided in this way. The customer service of Deutsche Post and DHL can be reached at 0228/76363719 .

However, it is not said that you actually get detailed information. First of all, you only end up with Chatbot Marie via WhatsApp . "She" accesses answers from the help area of DHL and Deutsche Post, as can be seen in our picture:

Concrete questions or special cases are still a challenge for the DHL chat program, as the company confirms. " Marie is still learning and therefore cannot answer everything yet. But we humans are also constantly learning, "explains DHL (source: Twitter).

You can find helpful tips on sending parcels via DHL in the video , even if customer service is not included:

Support via WhatsApp was overdue

For many customers on Twitter, the start comes at an inopportune time: WhatsApp has been criticized for months. Fears about data protection with the popular messenger increased during this time, and the churn rate to alternative messengers such as Signal, Threema and Telegram increased. Accordingly, some are calling for the DHL service to be better activated for other messengers.

Personal assessment of Felix

Deutsche Post and DHL made the right decision to use WhatsApp. Even after the allegations against WhatsApp and the decline in users, the messenger is still the undisputed number 1 in Germany. None of the alternatives has that many users. As long as it stays that way, the Deutsche Post DHL Group should not and will not do without WhatsApp in favor of others. Activating other messengers for customer support, but keeping WhatsApp, would be an option.

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