Consumer protection warns: If you pay with Klarna, you should avoid this mistake

Consumer protection warns: If you pay with Klarna, you should avoid this mistake

Consumer advocates are currently warning Klarna customers to be particularly careful: Even a small amount of inattention when making payments can have serious consequences, and even lead to debt collection procedures. The affected customers actually did everything right and paid on time - at least that's what many think.

Klarna is very popular as a payment provider in Germany, currently ranks second, only beaten by PayPal. The number of customers is correspondingly large - and thus the number of those who, according to consumer protection, have to be particularly careful when making payments . Even a small mistake can mean that you have not paid correctly (source: Federation of German Consumer Organizations / VZBV).

Minor deviations in the intended use can lead to amounts actually transferred correctly being reimbursed to customers. This is useful when you actually make a mistake.

In everyday life for many users, however, it means that retailers fail to pay. If the intended use does not exactly match the information stored at Klarna, the remittance will be initiated there and will never reach the recipient.

A debt collection company will be ready sooner than you would expect, and they will not only demand the outstanding amount. No, customers then also have to bear the costs of the debt collection process. That can quickly turn into uncomfortable money.

What is behind the problem with Klarna?

Apparently, the problem arises when customers do not adhere to the given purpose sign by sign . The VZBV reports on cases in which customers added their names to the correct intended use in the assumption that this would make the assignment easier. But exactly the opposite is the case.

Whether you pay with PayPal or Klarna - you can find out how you can save on online shopping in the video :

Klarna explains: " Rotating numbers or manual changes to the purpose actually lead to problems in the allocation of payments. That is why we advise customers on our invoices to indicate the correct purpose and to refrain from collective payments, ie to pay each invoice individually "(source: PC Welt).

The consumer advocates also criticize that contacting Klarna hardly contributes to solving the problem. The payment provider has already responded to the problems. A manual comparison has been introduced for checking, which is intended to solve the problems in many cases. The company also recommends paying directly via the Klarna app in order to rule out such cases as much as possible.


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