Telekom warns customers: If you don t act, you risk total failure

Telekom warns customers: If you don t act, you risk total failure

Telekom's mobile customers should currently take a close look at their accounts. A change in the mobile network provider has ensured that the practical automatic charging no longer works as before. Those affected have to take action themselves, otherwise there is a risk of total failure.

Telekom: Automatic top-up deactivated

Anyone who is on the move with a smartphone or tablet in the Telekom network can usually stream, make calls or send messages without worry. At the moment, however, it can happen with some customers that suddenly nothing works.

The reason is a technical change on the part of Telekom: The mobile phone provider can therefore only carry out automatic top-ups for prepaid customers who have set this up since September 1st . All older ones are no longer valid (source: Telekom). All contract customers of Telekom are therefore not affected. Nothing will change for prepaid customers who have not activated automatic top-up.

The automatic top-up is intended to simplify payment for prepaid customers . If the credit is replenished as soon as it has been used, you are on the safe side. But if you rely on it exactly, you can now face total failure. If you do not renew your automatic top-up from before September, it will soon be: no network, no telephoning or streaming.

Telekom prepaid customers need to take action

The solution for affected prepaid Telekom customers is simple: the automatic top-up can be reactivated in the payment options on the Telekom website or in the Mein-Magenta app . So you are back on the safe side with mobile communications.

But what is behind the "technical reasons" of Telekom? Apparently, no external billing service provider has been working for Telekom in the background for a few days. Instead, the billing now runs directly on its own platform (source: dpa via t-online).

If you want to save with prepaid tariffs, you can also pay attention to the price of your cell phone. We have put together cheap smartphones in the video :

This, in turn, cannot simply take over the consent of the customers to debit their accounts. In principle, Telekom acts in the interests of its customers, even if this can lead to unpleasant surprises in some cases.

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