Telekom is dissolving e-mail accounts: that s behind them

Telekom customers are currently receiving alarming mail: The telecommunications group has announced that it will discontinue the De-Mail email service. In a year all email accounts will be deleted. The way out for users is still unclear.

Telekom discontinues De-Mail: unloved service cost millions

Telekom has begun the swan song for De-Mail. In exactly one year, the end of the e-mail service is to come at the end of August 2022, which has been bringing citizens and state administration closer together for ten years. A track record can not be drawn, the Telekom gets out after millions of losses.

Business customers are currently being informed about the end of De-Mail. In addition to e-mail, also traditionally by post, because Telekom assumes that De-Mail customers cannot be reached via the e-mail service. Hardly anyone should use the offer anymore, they say (source: Der Spiegel).

But not only company accounts or the authorities are affected, which theoretically should have been available via De-Mail since the service was introduced by law. According to Telekom, the number of private customers should be in the six digits. Private individuals will also be informed in September.

Originally, De-Mail was supposed to make official mail and visits to the office superfluous, through secure communication via digital channels, traceable and secured by law. The offer was even free of charge for Telekom customers. Ten years later, the end may be heralded. The failure of the federal government's prestige project on digitization will be more likely without Telekom.

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GMX and WEB could take over Telekom customers

But the time has not come yet. In addition to Telekom, the popular mail portals GMX and WEB of United Internet AG, for example, continue to offer De-Mail. According to Spiegel, there should also be negotiations about seamlessly taking over the Telekom customers. But nothing has been decided yet.

If there is no agreement, the Telekom plan that is explained in the notice of termination applies. After the official shutdown, customers have three months to secure their files and correspondence in another way. After the deadline, Telekom will discontinue the De-Mail service, the servers will then no longer be accessible and the files will be irretrievably deleted. The few customers who fear this date have to take action themselves beforehand.