The official Microsoft store sold me illegal software - a real story

windows 10 license

Microsoft Store yesterday passed himself. I bought a Microsoft product from Microsoft by Microsoft's official tool, which turned out to be illegal. Happy end of this story was provided only by a competent technical support department.

I bought a laptop! 4 GB of RAM in my Surface Pro is no longer sufficient for Spider's Web work. I chose the equipment which after almost a dozen days of use I am almost ready to determine the best and the wisest designed portable computer on the market. I will tell you about it in a separate text, because although we have already reviewed the Mate X Pro from Huawei, I would like to write a laureate.

One of the very few subjective disadvantages of this computer is the attached operating system: it is Windows 10 Home.

And it happens that I have been relying on Pro for years to work on Spider's Web, mainly due to the Hyper-V module. It is with his help that I test the development compilations of Windows 10 Insider, while being able to work on a productive, stable version of the system.

I tried several free virtualization tools, but I lost. Until now, Vmware Workstation Player, which is fully sufficient for me, has not even dealt with the Windows 10 Insider boot image, and VirtualBox from Oracle can not cope with hardware acceleration of the interface (so I could not do you nice screen shots). The decision was made: we reach for the payment card, we buy Windows 10 Pro from Hyper-V.

Where is the best to buy a license for Windows 10 Pro? It's kind of obvious: Microsoft Store.

Probably if I tried, I would find a better price on Windows 10 Pro than the one in the Microsoft Store. In the case of software, however, I like to avoid intermediaries, because experience has taught me that in case of troubles it makes it much easier. In addition, the upgrade procedure for the Home to Pro version is very easy: enter the Windows 10 Pro store, click on the purchase, run the computer again as you request. It works.

In my case, however, it worked all too well.

After restarting the system, he happily and enthusiastically greeted me as Windows 10 Enterprise. A bit amazed at this development of events at the beginning, I smiled under my breath. I did not intend to complain about a defect for which I received a much more expensive product than I need.

I do not plan to build a large corporation yet, but Steve Jobs also started in the garage. My living room with kitchenette should be worse? I could see my first data centers for customer information processing being built in swampy Warsaw Wilanów. Unfortunately, browsing the current offer of luxury yachts navigable around pacific atolls has obscured the board with the text Activate Windows .

Oops.

"You are using an unauthorized key, here you can buy a legal copy of Windows". I do not think I will buy this Lamborghini.

This discreet, translucent board was enough to bury your dreams and return to the gray reality. But she also motivated to fix the defect. So I went to System Settings to explain the confusion with the license. The local problem solvers have been surprisingly effective for some time, actually realizing their functions. I thought it would be like always: a few mouse clicks and a problem.

Unfortunately, the wizard for solving problems with activation after very long deliberations about my license, activation status, sense of existence and the meaning of love in life solemnly and happily announced that I do not have internet connection and he will not work in such conditions. I could not convince it by successfully refreshing the microsoft.com website located next to the browser window. There is no Internet, I say - and what will you do to me?

Uncle Google has proved extremely unhelpful. Unlike you from the technical support department.

Somehow I do not like contacting technical support. I know that these people pay for helping clients, but somehow I get the feeling that I'm squandering their time calling with stupid things that I could solve myself. Typing the phrase windows 10 pro windows 10 enterprise microsoft store activation problem (and its subsequent mutations) of course returned tens of thousands of responses. None of them was a response to a given topic, which is not surprising considering the specificity of the problem difficult to specify. White flag, I'm calling to support.

I waited a good five minutes for the connection with the consultant. Not because the lines were occupied. I have been informed at least twice that a conversation can be recorded (along with a few-second wording about the legal basis) during several or even a dozen requests to select the topic and sub-theme and sub-sub-theme of the conversation using the on-screen keyboard. However, when I finally got to the consultant, it went like a petal.

A nice gentleman immediately solved the problem, asking me first to disconnect the computer from the Internet, then giving me a temporary key to the version of Windows 10 Pro, and finally in its offline mode to transform it with the Enterprise and activate it in the same mode. It works. I stopped being a pirate. Thank you, gentleman.

What is the moral of this whole story?

First of all, the charming gentleman who helped me immediately knew what I was calling, just kindly interrupting the description of the problem and immediately proposing a solution. This is not proof of anything, but it allows me to believe that this was not a one-off glitch in the Microsoft Store and that the consultants have been properly trained to serve such clients. I theorize that there were more of such. A lot more.

Secondly, almost all of my previous problems with Windows 10 were somehow related to the Microsoft Store. On the same new computer I had a problem installing the Office application from this source, just two weeks ago. The Download button just did not show up. After a few hours, it fixed itself.

As soon as I give this text for publication, I sit down to the next scheduled one. Its theme was to be the general praise of Microsoft's official store offer. The text will be created in the form as planned. It is a pity that the tool itself still causes problems. Well, let's not be petty, it's been in the hands of customers only for three years ...



The official Microsoft store sold me illegal software - a real story

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