GIVT is a Polish startup that uses artificial intelligence to obtain compensation for late flights. Recently, it raised PLN 11.5 million from NCBiR
In 2016, Polish airports serviced 34 million passengers. Last year , 6 million more . The most passengers flew naturally from Okęcie - almost 16 million. Unfortunately, the capital airport was breaking records not only in terms of the number of passengers served, but also delays. In June and July as much as 40 percent. flights took off over time . However, not all passengers know that they are entitled to compensation if the flight is delayed by at least 3 hours (the moment of opening the aircraft door after landing at the final destination counts).
And there is a reason to crush a copy, because the minimum compensation amount is 250 euros and is granted for flights of up to 1500 km. 400 euros in compensation for all flights within the European Union over a distance of more than 1500 km and for other flights between 1500 and 3500 km. 600 euros is the maximum amount of compensation. It is available for flights over a distance longer than 3500 km.
Assistance in obtaining compensation for a delayed flight is to be provided by the Polish GIVT startup.
How does GIVT work? All you need to do is call the website or fill out the form with details of the unlucky flight.
After getting acquainted with the case, the GIVT representative contacts the client and informs about his rights and options for further proceedings. After the conclusion of the contract, we conduct the case on behalf of the client, informing him on a regular basis about the progress - emphasizes Jacek Komaracki, co-founder of GIVT.
[caption id = "attachment_849185" align = "aligncenter" width = "800"] Jacek Komaracki, co-founder of GIVT. [/ Caption]
The verification of the case is free. Only when the client receives compensation, GIVT charges a commission of 25 to 35 percent. This happens only when the case is won.
The most important part of the product of Poles is software that allows to assess the circumstances of disturbed flights.
Theoretically, the passenger may be late for the plane, and then the fault will lie only on his side.
The available databases allow us to check how the airport data worked on a particular day and at specific times. We can monitor individual flights, analyze atmospheric conditions and other events affecting flights. Our experts analyze which of them are dependent on carriers, and which may constitute so-called extraordinary circumstances, exempting the carrier from liability to pay compensation - Komaracki notes.
The software assesses which cases are eligible for compensation. There are many factors to consider here: from weather conditions and historical flight data to internal databases.
If the verification is positive, GIVT contacts the airline or court. The time of receipt of compensation may, however, vary depending on the airline.
There are a number of factors that affect the payment of compensation: complaint processing (ie the time of receiving a response, receiving a positive or negative response - in the latter case, we refer to the appropriate supervisory authority or redirect the case to court, depending on which path we recognize more effective), or punctuality in the payment of compensation by airlines - Komaracki notes.
After more than a year of activity on the Polish market, GIVT began expanding abroad.
At the moment, it operates in over 30 European countries, competing with large, international companies. However, the market is quite absorptive, because the awareness of the possibility of obtaining compensation for a delayed flight is still small. Among other things, this opportunity for rapid development determined the acquisition of a wide range of investors.
In addition to the founders, Jacek Podoby and Jacek Komaracki, it is the Zaleski family, which on the Polish market engaged a few years ago in financing Alior Bank from scratch.
Helene Zaleski is the chairman of our supervisory board. We have been invested in the long-term president of PZU and the founder of Inteligo, currently an investor and business advisor Andrzej Klesyk. Our investors are also Dawid Urban, a business angel and co-creator of e-Smoking World and Bartłomiej Trzebiński, a former representative of the EQT Partners fund in Poland - describes Komaracki.
GIVT is also working on a flight forecasting and scoring system that will automate the customer service process.
He is so interesting that the circumstances of the disturbed flights are assessed independently of the data collected by the airlines. Startup prepares it together with scientists from the Faculty of Mathematics, Computer Science and Mechanics at the University of Warsaw. For his preparation a few weeks ago, he received PLN 11.5 million in funding from the National Center for Research and Development.
As part of the assessment of the application, we received from NCBiR the maximum possible number of points for research and technical resources. Thanks to this funding, we can develop our platform even faster - sums up Komaracki.
Polish GIVT is a "whip" on airlines - it automates obtaining compensation for delayed flights